The gardens are amazing as are the exhibition houses etc, but the whole place is sadly lacking in organisational skills, we waited 20 mins to get in with our booked tickets on our mobile phone, we assumed they would just scan the bar code, which I'm sure she did with the scanner in her hand, but then she had to write down our booking number and ask our names to write down as well! We only had 1 person in front of us in the queue who took 15 minutes to get checked in. The food arrangement is slightly unusual, the usual cafe's which when we went to get drinks only, were told you can get them from the portable cart outside the coffee shop! Kew shuts at 7 o'clock, but the food venues all closed at 3 o'clock asking with the toilets. Some of the blocks of toilets were still open, but some were closed for maintenance! Lack of directions, especially if you haven't got a map of the place. You would expect signs at the end of each pathway! Room for improvement..... not a cheap day out.

Arrived at 10.15 & only a few parking spots left. Very easy to find following sat nav. You must wear comfortable shoes. I'm a tea drinker so disappointed with lack of kiosks selling tea. The weather was fabulous, so that helped. Not much to see for baby & teenager if it was raining, although my 19 year old appreciated the vast amount of different species of trees. Very calming & seren place to visit. Want to attend in all the seasons.

I was glad we had booked the first slot as the Brentford Gate car park (with Blue Badge parking) filled up quickly. Due to extra security, getting into anywhere is more time consuming at the moment, but once we were into the gardens, we felt safe wandering around. There are toilets almost immediately, with a separate huge accessible one. I walk with two crutches so was glad to reach the cafe area to grab a drink and rest. Only 2 adults are currently allowed into the excellent children’s play area which is understandable, so our family group had to split up so my 2 year old great niece could have fun, which I was sad to miss. We did not go any further on this visit as the purpose of our visit was to see each other in a safe outdoors environment. It’s worth checking exactly what still remains open due to current Covid restrictions.