The driver found us as we got past the final Covid check desk. She was not flustered when I told her the luggage belt had jammed and my son would be a while longer collecting his bag. She was super friendly the whole time and did not even become concerned when I told her we might need to change our drop off point mid route to coordinate with our tour because of the luggage delay (added to all of the other delays at KEF). The experience truly could not have been improved.

夜中にケプラヴィーグ空港に到着した。 そしてこのタクシーでレイキャビック市内のアパートメントに移動しました。 私がアパートメントの部屋の鍵を探しているとタクシーの運転手が手伝ってくれた。 彼はとても親切でした。 荷物をアパートメントのエントランスまで運んでくれました。

The service is outstanding. We booked the car a few days before. On the day of our flight, Iceland got a bad storm and the roads shut down. They were in constant communication with us. Before I could even email that the hotel informed us the roads were open, they had already sent a car. Another couple in our hotel lobby was delayed and going to miss their flight. At the last minute, we added them to our ride. Dan, our driver was so nice in letting us pack into his car, with full luggage and take them with us. We will be hiring their service again in the summer when we come back.